Excellence in every role. Passion in every person.
Our team
MANAGING DIRECTOR
Dallas Telford
Dallas is responsible for the day-to-day operations of Nationwide Assessing, overseeing claims management, assessing, and valuation services. Dallas manages workflows, systems, and team performance to ensure efficient turnaround times, accurate assessments, and consistent service delivery in line with insurer requirements.
Specialising in assessments and valuations across light vehicles, motorcycles, RVs, and mechanical claims, Dallas maintains a strong focus on quality control and continuous process improvement. His approach ensures reliable, high-quality outcomes for clients and their customers.
ADMINISTRATION & ASSESSOR SUPPORT
Sonya Costello
Sonya is responsible for overseeing administration and assessor support functions, ensuring the smooth and efficient day-to-day operation of the business. In a management capacity, she maintains oversight of systems, processes, and compliance requirements, driving consistency and operational excellence across the team. Her leadership supports strong workflow management, fast turnaround times, and effective coordination between stakeholders
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MOTOR ASSESSOR
Rod Hyland
With over 30 years of hands-on industry experience, Rod is one of New Zealand’s most trusted assessors in heavy motor and machinery claims. His background spans panel repair, structural fabrication, crash work, and large-scale machinery, giving him unmatched insight into how damage occurs and how it should be accurately assessed.
As a qualified panel beater and NZTA Certifier, Rod founded Northland Loss Adjusting, growing it into Nationwide Assessing Limited before passing leadership to Dallas in 2026.
Today, Rod remains a passionate supporter of the business, continuing to uphold the standards of accuracy, integrity, and professionalism the company is built on.
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MOTOR ASSESSOR
Jason Ross
Jason is an experienced assessor specialising in motor vehicle assessments. With a strong background as a qualified panel beater, he brings valuable hands-on expertise and practical insight to every assessment.
As an NZTA Light Vehicle Certifier, Jason ensures all assessments meet the highest standards of safety and quality. His attention to detail and technical knowledge make him a trusted and reliable resource within the industry.
Jason is strongly focused on customer experience, working to deliver exceptional outcomes for all parties involved while maintaining integrity and professionalism throughout every stage of the assessment process.
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CLAIMS & ASSESSING SUPPORT
Kai Reyes Villarta
Kai plays a key role in keeping Nationwide Assessing’s operations running efficiently behind the scenes. Specialising in claims and assessing support, she manages data entry control and maintains accurate, up-to-date systems that underpin the entire assessment process.
Her attention to detail and structured approach help streamline assessor workflows, improve efficiency, and support fast, reliable turnaround times. Kai’s contribution ensures consistency, accuracy, and a high standard of service for clients and their customers.
MARKETING & COMMUNICATIONS
CJ Telford
CJ is responsible for developing and executing marketing strategies that promote Nationwide Assessing’s services and strengthen brand presence across New Zealand. This includes managing digital content, website updates, campaigns, and communications to support business growth and client engagement.
CJ's focus is placed on clear, consistent messaging, lead generation, and maintaining a strong, professional brand identity across all platforms.
ADMINISTRATION & ASSESSOR SUPPORT
Fiona Hyland
As a founder of Northland Loss Adjusting, Fiona has been integral to building the systems and processes that drive the business today. She continues to support operations through administration and assessor coordination, ensuring everything runs efficiently behind the scenes.
Her strong focus on accuracy, compliance, and communication enables streamlined workflows and fast turnaround times, supporting the delivery of reliable, professional assessment services. Fiona remains a committed supporter of the business following the transition to Dallas in 2026.
MECHANICAL ASSESSOR
John Westlake
John specialises in Mechanical assessments. John is an automotive mechanic by trade and has extensive experience in insurance with FMG and NZI.